Common questions

Have you checked the Frequently Asked Questions (FAQs) pages?

Contact details

Phone T (02) 9290 8452
Contact us directly You can also use the Contact us directly form to get in touch with us.
Contact TESSA Support For TESSA login issues, use the 'Contact us directly' hyperlink above.
For technical issues, log into TESSA and use ‘My Technical Support’.
Office Address Level 16, 2-24 Rawson Place
Postal Address PO Box K35
Haymarket Post Shop NSW 1240


Enquiries and reviewable decisions

The following fact sheets provide guidance on how to enquire about the Energy Savings Scheme or Peak Demand Reduction Scheme and how Scheme Administrator decisions are reviewed.

Fact sheets
How to make an enquiry
How to have a decision reviewed


Contact for policy matters

The NSW Department of Climate Change, Energy, the Environment, and Water is responsible for developing the policy to support the Energy Savings Scheme and the Peak Demand Reduction Scheme as well as the legislation that establishes the schemes. More information is available on the Energy website.


Right to information

The Government Information (Public Access) Act 2009 creates rights to information that are designed to meet community expectations of more open and transparent government. It encourages the routine and proactive release of government information.

For more details on seeking information on this Scheme or other functions administered by the Independent Pricing and Regulatory Tribunal, refer to the IPART website.