Accredited Certificate Providers (ACPs) and their representatives must act in a way that protects the interests of customers and maintains the integrity of the ESS.

The Minimum Requirements of Conduct outlines the requirements for your conduct and any person participating in any aspect of your energy savings activity on your behalf. The Minimum Requirements of Conduct covers the following key areas:

  • Establishing and maintaining contractual relationships

  • Provision of training

  • Customer engagement and management

  • Establishing and maintaining a register of representatives

Compliance with the Minimum Requirements of Conduct is a standard condition of accreditation applied to all ACPs. This means you are responsible and accountable for ensuring the Minimum Requirements of Conduct are implemented in an appropriate manner. This includes ensuring you have appropriate business processes and systems in place to meet all requirements and maintaining evidence to demonstrate ongoing compliance.

Relevant Documentation

ESS Notice 01/2013 - Minimum Requirements of Conduct